Policies & Procedures
Welcome to Kristin Ellyn Aesthetics – Let’s work together to make your visit perfect.
Before your visit to Kristin Ellyn Aesthetics, please take a minute to ready through our policies and procedures. Adhering to what we have in place will ensure you get the most out of your time with us and that we are able to provide outstanding service to all of our clients. If you have questions about any of the items listed here, please contact us prior to booking.
SMS consent and privacy policy:
We will not share mobile information or personally identifiable information with third parties for marketing or promotional purposes. By entering your phone number, you are agreeing to receive text messages from us. Message & data rates may apply. Message frequency may vary. You can reply “STOP” to opt-out.
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In order to reserve an appointment with us, all guests are required to keep a credit card on file. The card will not be charged unless we need to implement one of the policies below.
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Requests to cancel or reschedule an appointment require at least 24 hours advanced notice.
Appointments canceled with less than 24 hours notice, as well as missed appointments (no-shows), will be subject to a $100 fee.
Repeated late cancellations or no-shows may require a deposit or prepayment when booking future appointments.
We understand that emergencies and unexpected situations can happen, and we will always do our best to be understanding when appropriate.
This policy helps us protect our team's time and allows us to offer appointment opportunities to clients who may be waiting for an opening. Thank you for your understanding, cooperation, and continued support.
If you have any questions about this policy, please don't hesitate to reach out. We look forward to seeing you at your next appointment!
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If you are a no-show the card you have on file will be charged the full price of the missed treatment.
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If you are more than 15 min late for an appointment without calling you may be subjected to rescheduling as we cannot provide excellent service in a shortened treatment time slot and/or make another client run late.
We will do our best to work with you, we understand you have things that happen so please call if there are scheduling concerns.
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All promotional pricing must be used by the expiration date and not combined with any other offers.
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All sales on services are final. We do not offer refunds on procedures performed however we will do our best to be sure you get everything you expected out of your treatment.
Unopened products can be returned for a full refund within 30 days of purchasing.
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For the comfort of our other guests that have come to the spa to relax, we ask that you leave children at home.
If you would like to have someone else come to your appointment with you, please let us know at booking.
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If you are sick, or have been around someone that is sick with something contagious, please call to reschedule. If this falls outside of our cancellation policy, we will work with you on a case-by-case basis.
If you have questions or concerns about the policies & procedures on this page, please contact us prior to your visit.